Monthly Archives: April 2013

ITIL Service Operation Certified!

As moving from ITIL Foundation to Intermediate level, I have just finished my ITIL Intermediate – Service Operation certification, therefore becoming an official ITIL Service Operation Practitioner! I am in the following stage What is ITIL Service Operation? http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library#Service_operation Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of […]