As moving from ITIL Foundation to Intermediate level, I have just finished my ITIL Intermediate – Service Operation certification, therefore becoming an official ITIL Service Operation Practitioner! I am in the following stage
What is ITIL Service Operation?
Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of services both to end-users and the customers (where “customers” refer to those individuals who pay for the service and negotiate the SLAs). Service operation, as described in the ITIL Service Operation volume, is the part of the lifecycle where the services and value is actually directly delivered. Also the monitoring of problems and balance between service reliability and cost etc. are considered. The functions include technical management, application management, operations management and service desk as well as, responsibilities for staff engaging in Service Operation.
What I am aiming at?
Becoming an IT Service Management Consultant for Q&A Advisory, a firm my father & I opened to provide Business & IT advisory. Got a long way to go with PRINCE2 and COBIT, and others once I get to know about them.
Well, hoping for the best.
Have a great day all!