Monthly Archives: September 2014

One step closer to ITIL Expert: Service Strategy Certified!

Just completed my 2nd ITIL Intermediate course provided by ThinkSmart Bahrain, paving my way to ITIL Expert and specializing in IT Service Management. What is ITIL Service Strategy all about? The center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume, provides guidance on clarification and prioritization of service-provider […]