Category Archives: ITIL

One step closer to ITIL Expert: Service Strategy Certified!

Just completed my 2nd ITIL Intermediate course provided by ThinkSmart Bahrain, paving my way to ITIL Expert and specializing in IT Service Management. What is ITIL Service Strategy all about? http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library#Service_strategy The center and origin point of the ITIL Service Lifecycle, the ITIL Service Strategy (SS) volume, provides guidance on clarification and prioritization of service-provider […]

ITIL Service Operation Certified!

As moving from ITIL Foundation to Intermediate level, I have just finished my ITIL Intermediate – Service Operation certification, therefore becoming an official ITIL Service Operation Practitioner! I am in the following stage What is ITIL Service Operation? http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library#Service_operation Service Operation (SO) aims to provide best practice for achieving the delivery of agreed levels of […]

I am now ITIL Foundation Certified!

One more step to becoming an ITIL Practitioner! For those who have no idea about ITIL http://en.wikipedia.org/wiki/Information_Technology_Infrastructure_Library The Information Technology Infrastructure Library (ITIL) is a set of practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business. In its current form (known as ITIL 2011 edition), ITIL is […]